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Privacy & Terms of Service

PRIVACY POLICY

Last Updated: April 9, 2026 Effective Date: April 9, 2026
 

1. WHO WE ARE
 

StandBye is operated by COVERCALL LTD, a company registered in England and Wales.

Detail Information:

Company Name - COVERCALL LTD

Company Number - 16956211

Contact Email - support.standbye@gmail.com

Website - standbyeapp.com
 

2. WHAT THIS POLICY COVERS
 

This Privacy Policy explains how COVERCALL LTD ("we", "us", "our") collects, uses, stores, shares, and protects your personal data when you use the StandBye mobile application ("the App", "StandBye") on any device.

By downloading, installing, or using StandBye, you confirm that you have read and understood this Privacy Policy. If you do not agree, please do not use the App.

This policy applies to all users worldwide. Where you are located in the United Kingdom or European Economic Area (EEA), additional rights apply under UK GDPR and EU GDPR respectively, as detailed in Section 12.
 

3. INFORMATION WE COLLECT
 

We collect the following categories of personal data:

3.1 Information You Provide Directly

DataPurpose

Email addressAccount creation and authentication via one-time passcode (OTP)

Display namePersonalising your experience within the App

GenderPersonalising AI voice and conversation style

Profile photographOptional. Displayed to accepted friends during Guardian sessions only

Custom callers and excusesStored to personalise your Excuse Call experience

3.2 Information Collected Automatically

DataPurpose

Device Install IDA randomly generated UUID stored securely on your device (in the device keychain). Used to identify your device across sessions. Does not identify you personally.

Subscription and purchase dataTier, product ID, and transaction reference from Apple App Store in-app purchases

Call session dataDuration, type (excuse or guardian), status, and seconds used for each call session

IP addressRate limiting and security

3.3 Location Data

When you activate Guardian Watch or a Safety Session, we collect:

  • •Your GPS coordinates (latitude and longitude), transmitted to our servers approximately every 60 seconds for the duration of your active session.

  • •Location data is shared with your accepted friends ("Buddies") in real time during active sessions only.

  • •Location sharing stops immediately when you end the session.

  • •Journey history (date, time, duration, route points) is stored locally on your device only and is never uploaded to our servers. It is automatically deleted after 7 or 14 days (your choice).

 

We do not track, store, or sell your location data persistently on our servers.
 

3.4 Voice and Audio Data

When you use Guardian Voice or Excuse Calls:

  • •Your voice audio is transmitted in real time to OpenAI's servers via their Realtime API to enable AI-generated voice conversation.

  • •We do not store, record, or retain your voice audio on our servers.

  • •Audio streams directly between your device and OpenAI. See Section 6 for details on OpenAI's data practices.

  • •Ephemeral session tokens used to authenticate with OpenAI expire within approximately 60 seconds and are not reusable.
     

4. HOW WE USE YOUR INFORMATION
 

We use your personal data for the following purposes and legal bases:

PurposeLegal Basis (UK/EU GDPR)

Creating and managing your accountPerformance of a contract

Authenticating you via OTPPerformance of a contract

Enabling AI voice calls (Excuse Calls, Guardian Voice)Performance of a contract

Sharing your location with accepted friends during Guardian sessionsPerformance of a contract; Legitimate interests (user safety)

Processing subscription purchases and managing call minutesPerformance of a contract

Sending push notifications (scheduled calls, friend alerts)Legitimate interests; Consent where required

Preventing fraud, abuse, and unauthorised accessLegitimate interests

Complying with legal obligationsLegal obligation

Improving and maintaining the AppLegitimate interests

We do not use your personal data for advertising, profiling for marketing purposes, or sale to third parties.
 

5. HOW WE STORE AND PROTECT YOUR DATA
 

  • •All data transmitted between the App and our servers is encrypted in transit using TLS 1.2 or higher.

  • •Your account data is stored securely in Supabase (a cloud database provider). Access is restricted by row-level security policies.

  • •Your Device Install ID is stored in the iOS Keychain (or Android equivalent), a secure, sandboxed storage mechanism on your device.

  • •Server-side call minute balances and session logs are protected by server-side validation and cannot be altered by the client.

  • •We implement rate limiting per user and per IP address to prevent abuse.

  • •A global kill switch is available to suspend API access in the event of a security emergency.

We retain your personal data for as long as your account is active, or as necessary to provide the Service, or as required by applicable law. Call session logs are retained for a maximum of 12 months for billing reconciliation purposes, then deleted.


6. THIRD-PARTY SERVICES
 

We share data with the following third-party service providers strictly to operate the App. We do not sell your data to any third party.

Provider Purpose Data Shared Privacy Policy

Supabase Database, authentication, and backend hosting Email, name, gender, subscription data, session logs, call records[ https://supabase.com/privacy ]

OpenAI AI voice generation for Excuse Calls and Guardian VoiceReal-time voice audio during calls; ephemeral session tokens[ https://openai.com/policies/privacy-policy ]

Apple Inc.App distribution, in-app purchasesTransaction ID, product ID, purchase validation[ https://www.apple.com/legal/privacy/ ]

Expo / React NativeApp framework and push notificationsDevice push token for local notification scheduling[ https://expo.dev/privacy ]

All third-party providers are contractually required to process your data only as instructed and in accordance with applicable data protection law.


7. LOCATION DATA — EXTENDED DISCLOSURE
 

Given the sensitive nature of location data, we provide the following additional disclosures:

  • •Location is only collected when you actively start a Guardian Watch session or Safety Session.

  • •Location is never collected in the background outside of an active session.

  • •Location breadcrumbs (latitude/longitude timestamps) are transmitted to our servers and shared with your accepted Buddies in real time.

  • •Once a session ends, location transmission stops. Server-side location breadcrumbs for a session may be retained for up to 24 hours to allow friends to view recent journeys, after which they are deleted from our servers.

  • •You can stop location sharing at any time by ending your session within the App.

  • •We do not use location data for any purpose other than the safety features described in this policy.


8. VOICE DATA — EXTENDED DISCLOSURE
 

  • •Voice calls are processed by OpenAI's Realtime API. Your audio is processed by OpenAI to generate AI responses in real time.

  • •StandBye does not receive, intercept, store, or analyse the audio content of your calls.

  • •We receive only metadata: session ID, start time, end time, and duration, for billing purposes.

  • •OpenAI may process voice data in accordance with their own privacy policy and data retention practices. We recommend reviewing OpenAI's privacy policy for full details.

  • •You can end any call at any time by pressing the End Call button.


9. CHILDREN'S PRIVACY
 

StandBye is not intended for use by persons under the age of 18

We do not knowingly collect personal data from children under these ages. If you believe a child has provided us with personal data, please contact us at support.standbye@gmail.com and we will delete it promptly.


10. DATA TRANSFERS
 

COVERCALL LTD is based in the United Kingdom. Your data may be processed and stored in data centres located in the United States (via Supabase and OpenAI) and potentially other countries. Where data is transferred outside the UK or EEA, we rely on appropriate safeguards including Standard Contractual Clauses (SCCs) or equivalent transfer mechanisms approved by the UK Information Commissioner's Office (ICO) or relevant EEA supervisory authority.


11. COOKIES AND TRACKING
 

The StandBye mobile application does not use cookies. We do not use third-party analytics SDKs or advertising networks within the App. A persistent Device Install ID is stored locally on your device in the keychain as described in Section 3.2.


12. YOUR RIGHTS
 

Depending on your location, you may have the following rights regarding your personal data:

UK and EU/EEA Users (UK GDPR / EU GDPR)

You have the right to:

  • •Access — request a copy of the personal data we hold about you

  • •Rectification — request correction of inaccurate data

  • •Erasure ("Right to be Forgotten") — request deletion of your personal data

  • •Restriction — request that we limit how we use your data

  • •Portability — receive your data in a structured, machine-readable format

  • •Object — object to processing based on legitimate interests

  • •Withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior processing

To exercise any of these rights, contact us at: support.standbye@gmail.com

We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk or your local EEA supervisory authority.

California Users (CCPA/CPRA)

California residents have the right to:

  • •Know what personal information is collected

  • •Know whether personal information is sold or disclosed and to whom

  • •Opt out of the sale of personal information (we do not sell personal information)

  • •Request deletion of personal information

  • •Non-discrimination for exercising these rights

To exercise these rights, contact: support.standbye@gmail.com


13. ACCOUNT DELETION
 

To delete your account and all associated personal data, contact us at support.standbye@gmail.com with the subject line "Account Deletion Request". We will process your request within 30 days and confirm deletion.

Deletion will remove: your email, name, profile data, call session logs, minute balances, and friend connections. Deletion is permanent and irreversible.


14. CHANGES TO THIS PRIVACY POLICY
 

We may update this Privacy Policy from time to time. Where changes are material, we will notify you via the App or by email. The date at the top of this page indicates when the policy was last updated. Continued use of the App after changes are posted constitutes your acceptance of the updated policy.


15. CONTACT US
 

For any privacy-related questions, requests, or concerns:

Email - support.standbye@gmail.com

Company Number16956211
...............................................................

 

TERMS OF SERVICE

Last Updated: April 9, 2026 Effective Date: April 9, 2026
 

1. AGREEMENT TO TERMS
 

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you") and COVERCALL LTD (company number 16956211, registered in England and Wales) ("COVERCALL", "we", "us", "our") governing your use of the StandBye mobile application ("the App", "StandBye").

By downloading, installing, accessing, or using StandBye, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction), that you have read and understood these Terms, and that you agree to be bound by them.

If you do not agree to these Terms, do not download or use the App.
 

2. NOT AN EMERGENCY SERVICE — CRITICAL DISCLAIMER

 

⚠ IMPORTANT: PLEASE READ CAREFULLY
 

StandBye is NOT an emergency service. It is NOT a substitute for calling emergency services.

If you or anyone else is in immediate danger, call your local emergency services immediately (e.g. 999 in the UK, 911 in the USA, 112 in the EU).

StandBye provides AI-generated simulated phone calls, location sharing with friends, and AI voice companionship. These features are designed to assist in personal safety situations but cannot guarantee your safety and should never be relied upon as your sole means of seeking help in an emergency.

COVERCALL LTD accepts no liability for any failure of the App to function in an emergency or for any harm arising from reliance on the App in an emergency situation.
 

3. AI-GENERATED CONTENT DISCLOSURE
 

StandBye uses artificial intelligence to generate voices and conversation in its Excuse Call and Guardian Voice features. You acknowledge and agree that:

  • •All callers in Excuse Calls are fictional AI-generated personas and do not represent real people.

  • •The voices you hear are AI-generated and not recordings of real humans.

  • •Conversations generated by the AI may be imperfect, unexpected, or contextually incorrect.

  • •The AI is designed for companionship and personal safety purposes only and must not be treated as professional advice of any kind (medical, legal, psychological, or otherwise).
     

4. ELIGIBILITY
 

To use StandBye you must:

  • •Be at least 18 years old, or the applicable age of majority in your jurisdiction.

  • •Have the legal capacity to enter into a binding agreement.

  • •Not be prohibited from using the App under applicable law.

By using the App you represent and warrant that you meet these requirements.
 

5. ACCOUNT REGISTRATION
 

  • •You must provide a valid email address to create an account.

  • •You are responsible for maintaining the confidentiality of your account.

  • •You are responsible for all activity that occurs under your account.

  • •You must notify us immediately at support.standbye@gmail.com if you suspect any unauthorised use of your account.

  • •We reserve the right to suspend or terminate your account if we believe it has been compromised or used in violation of these Terms.
     

6. ACCEPTABLE USE
 

You agree to use StandBye only for lawful purposes and in accordance with these Terms. You must NOT:

  • •Use the App in any way that violates applicable local, national, or international law or regulation

  • •Use the App to harass, intimidate, threaten, or harm any other person

  • •Attempt to reverse engineer, decompile, or extract the source code of the App

  • •Attempt to circumvent subscription checks, minute limits, or any server-side controls

  • •Use the App to impersonate any person or entity in a manner intended to deceive or defraud

  • •Use the App while driving a vehicle or operating heavy machinery in a manner that creates a safety risk

  • •Resell, redistribute, or commercially exploit the App or its content without written permission

  • •Use the App to create fake emergency situations that cause others unnecessary distress

  • •Attempt to overload, disrupt, or interfere with the App's servers or infrastructure
     

7. SUBSCRIPTIONS AND PAYMENTS
 

7.1 Subscription Plans

StandBye offers the following subscription plans:

Plan - Price - Call Minutes

Free - Trial (approx. 30 seconds)

Essential - $4.99 / month / 5 minutes

Secure - $9.99 / month / 12 minutes

Protected - $14.99 / month / 20 minutes

Prices are subject to change with reasonable notice.

7.2 In-App Purchases and Billing

  • •All subscriptions are purchased through Apple's App Store and are subject to Apple's payment terms.

  • •Payment is charged to your Apple ID account at confirmation of purchase.

  • •Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period.

  • •You can manage and cancel subscriptions in your Apple ID Account Settings.

  • •We do not process payment information directly and have no access to your payment card details.

7.3 Call Minutes

  • •Call minutes are allocated monthly and do not roll over to the following month.

  • •Excuse Calls and Guardian Voice calls share the same pool of minutes.

  • •Guardian Watch (location sharing) is always free and does not use call minutes.

  • •Minutes are tracked and deducted server-side. Any attempt to manipulate minute balances is a violation of these Terms.

  • •COVERCALL reserves the right to limit or suspend call time in cases of suspected abuse.

7.4 Refunds

Refund requests for in-app purchases must be made directly to Apple Inc. through the App Store. COVERCALL does not directly process refunds for App Store purchases. In exceptional circumstances, you may contact us at support.standbye@gmail.com and we will do our best to assist.

7.5 Free Trial

The Free tier includes a one-time trial call of approximately 30 seconds. This trial is available once per account and once per device.
 

8. FRIEND / BUDDY SYSTEM
 

  • •The friend system uses 6-digit invite codes. By connecting with another user, you agree to share your Guardian session activity with them as described in these Terms and our Privacy Policy.

  • •You are responsible for only sharing invite codes with people you know and trust.

  • •You can remove any friend at any time from within the App.

  • •COVERCALL accepts no liability for misuse of the location-sharing feature by accepted friends.


9. LOCATION SHARING
 

  • •Location sharing is entirely optional and user-initiated.

  • •You agree that when you start a Guardian Watch session or Safety Session, your real-time location is shared with your accepted friends.

  • •You acknowledge that the accuracy of location data depends on your device's GPS, mobile network, and internet connectivity, which we cannot guarantee.

  • •Location sharing is not a guarantee of safety and should not be relied upon as a substitute for contacting emergency services.
     

10. INTELLECTUAL PROPERTY
 

All content, design, software, trademarks, logos, and materials within StandBye are the property of COVERCALL LTD or its licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the App for personal, non-commercial purposes in accordance with these Terms.

You may not copy, modify, distribute, sell, sublicense, or create derivative works from any part of the App without our express written permission.
 

11. USER-GENERATED CONTENT
 

Where you upload content to the App (such as a profile photograph or custom excuse), you:

  • •Retain ownership of that content.

  • •Grant COVERCALL LTD a limited, non-exclusive licence to store and display it within the App solely for the purpose of providing the Service.

  • •Confirm that the content does not infringe any third-party rights, is not unlawful, and does not violate these Terms.

  • •Understand that profile photographs are only visible to accepted friends, and only during Guardian sessions (if you have enabled this setting).
     

12. DISCLAIMERS
 

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COVERCALL LTD DISCLAIMS ALL WARRANTIES INCLUDING, WITHOUT LIMITATION:

  • •Warranties of merchantability, fitness for a particular purpose, and non-infringement

  • •That the App will be uninterrupted, error-free, or free of viruses

  • •That AI-generated voices or conversations will be accurate, appropriate, or uninterrupted

  • •That location data will be accurate or available at all times

  • •That the App will function in all environments, networks, or on all devices


13. LIMITATION OF LIABILITY
 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • •COVERCALL LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE APP.

  • •IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF THE APP EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) £50 GBP.

  • •NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FRAUD, OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED BY ENGLISH LAW.
     

14. INDEMNIFICATION
 

You agree to indemnify, defend, and hold harmless COVERCALL LTD, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • •Your use of the App

  • •Your violation of these Terms

  • •Your violation of any third party's rights

  • •Any content you submit or transmit through the App
     

15. TERMINATION
 

We reserve the right to suspend or terminate your access to the App at any time, with or without notice, if:

  • •You breach these Terms

  • •We reasonably believe your account has been compromised

  • •We are required to do so by law

  • •We discontinue the App

Upon termination, your right to use the App ceases immediately. You may delete your account at any time by contacting support.standbye@gmail.com.
 

16. GOVERNING LAW AND DISPUTE RESOLUTION
 

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms or your use of the App shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in your country of residence require otherwise.

If you are a consumer in the EU, you may also have the right to use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
 

17. CONSUMER RIGHTS
 

If you are a consumer (an individual using the App for personal, non-commercial purposes), nothing in these Terms affects your statutory rights under applicable consumer protection law, including the UK Consumer Rights Act 2015 or equivalent legislation in your country.
 

18. THIRD-PARTY SERVICES
 

The App integrates with third-party services including OpenAI and Apple's App Store. Your use of these services is subject to their respective terms and privacy policies. COVERCALL LTD is not responsible for the practices or content of third-party services.
 

19. CHANGES TO THESE TERMS
 

We reserve the right to modify these Terms at any time. Where changes are material, we will provide at least 14 days' notice via the App or email before the changes take effect. Continued use of the App after changes take effect constitutes acceptance of the updated Terms.

If you do not accept the updated Terms, you should stop using the App and delete your account.
 

20. SEVERABILITY
 

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
 

21. ENTIRE AGREEMENT
 

These Terms, together with the Privacy Policy, constitute the entire agreement between you and COVERCALL LTD with respect to your use of StandBye and supersede all prior agreements, representations, and understandings.
 

22. CONTACT US
 

For any questions about these Terms:
 

Email - support.standbye@gmail.com

Company Number16956211

© 2026 COVERCALL LTD. All rights reserved. StandBye is a trading name of COVERCALL LTD.

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